Evolution prides itself on offering expert support in a short amount of time. The staff
at Evolution are experts on Java and J2EE technologies and this knowledge is passed onto
account holders both in the form of answers to questions and in the technical automation
One example of automation that translates into increased service for account holders is application
monitoring. Monitoring can be set up and customized to detect outages immediately as they occur
and take corrective action. This could include, for example, the detection of an application that
is not responding and the subsequent restart of an application server.
Account holders may submit support issues to the Evolution suport staff and expect prompt replies.
The support subtopics listed above provide further information on the range of options
account holders many exercise.